Service Administrative Support

Volvo Cars Marin • San Rafael, CA

157d • $20 - $25 • Onsite

About The Position

Price Family Dealerships is looking for a Service Support individual with Automotive Experience. As Service Support, you will be a liaison between the customer and the service department, scheduling appointments, reviewing service history and relaying important information about vehicle maintenance and repairs to customers. This is a great opportunity to work for an exciting company in a fast-paced environment.

Requirements

• High School Diploma or equivalent
• 2+ years of customer service experience
• Effective corporate communications skills
• Ability to consistently meet all deadlines
• Knowledge of the Automotive industry preferred
• Ability to implement de-escalation techniques, follow safely protocols, and use sound judgment in making independent decisions
• Ability to work in a fast-paced and sometimes chaotic environment
• Skill in operating office equipment such as a personal computer, copy machine and telephone system.
• Ability to perform routine bending, stooping, twisting, and reaching.
• Ability to lift a minimum of 50 pounds.

Responsibilities

• Greets and welcomes service customers
• Answers telephones/service calls in a friendly and courteous manner
• Schedules service appointments
• Checks customers in for scheduled appointments
• Check loaner vehicles in and out
• Monitor loaner fleet for readiness and maintenance
• Drives vehicles from service lane to proper place in service parking lot
• Retrieves customer vehicles when service is complete, if needed
• Other duties, as assigned, that support the Service department’s operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED