Administrative Support

Resolution Think•Minot, ND

10d•Onsite

About The Position

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are seeking a qualified Front Desk Administrative Assistant to support the Military & Family Readiness Center (M&FRC) at Minot Air Force Base, North Dakota. This is a full-time position providing front desk reception services, administrative support, and Transition Assistance Program (TAP) data entry services in support of military families and service members.

Requirements

High school diploma or GED required
Minimum 2 years of administrative support or front desk reception experience
Experience working in a federal, military, or government contracting environment preferred
Knowledge of or experience with Air Force terminology strongly preferred
Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
Demonstrated ability to learn and navigate database systems quickly
Strong typing skills and data entry accuracy
Ability to create basic macros and troubleshoot software issues
Comfortable learning new Air Force-specific systems (AFFIRST and TAP ACCESS)
Excellent customer service and interpersonal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities simultaneously
Professional demeanor and appearance
Reliability and strong work ethic
Ability to work independently with minimal supervision
Must be able to meet security criteria to gain base access
Willing to complete required security training within mandated timelines
U.S. citizenship or permanent resident status required
Ability to sit for extended periods while performing computer work
Ability to answer phones and greet visitors throughout the workday
Maintain professional appearance and good personal hygiene

Nice To Haves

Prior experience working on military installations
Familiarity with Air Force Instructions (AFIs) and military protocols
Experience with federal records management systems
Previous work with transition assistance programs or military family support services
Experience with database management and customer relationship management systems

Responsibilities

Greet and assist visitors to the Military & Family Readiness Center
Screen incoming calls and direct inquiries to appropriate staff members
Provide information on M&FRC programs and services to military families and service members
Ensure customers complete required Statement of Understanding forms
Maintain appointment calendars and scheduling systems
Deliver exceptional customer service in a professional military environment
Perform Transition Assistance Program (TAP) data entry into TAP ACCESS database system
Maintain individual customer records in AFFIRST (Air Force Family Integrated Results and statistical Tracking) system
Create, edit, and manage documents, reports, and spreadsheets
Perform basic macro creation and troubleshooting in Microsoft Access and Excel
Serve as Primary Record Custodian for M&FRC
Manage all records in accordance with AFI 33-322 and Air Force Records Disposition Schedule
Maintain compliance with Freedom of Information Act (FOIA) and Privacy Act requirements
Maintain paper and electronic records according to Air Force standards
Process incoming and outgoing mail and correspondence
Prepare letters, memoranda, and other official correspondence
Maintain filing systems and document control procedures
Perform general office administrative duties as assigned