Service Administration Coordinator - Capital Ford Lincoln, Winnipeg

Capital Automotive Group • Winnipeg, MB

4d • Onsite

About The Position

Capital Ford Lincoln in Winnipeg is seeking a Service Administration Coordinator to be the central point of contact for their Service Department. This role is crucial in providing a premier customer experience, managing administrative tasks, and supporting the service team. The ideal candidate is organized, customer-focused, and thrives in a dynamic environment, with opportunities for career growth within the company's network.

Requirements

• 1–2 years in customer service or administration.
• Comfortable navigating computer systems and learning proprietary dealership software.
• Ability to prioritize tasks on the fly without losing attention to detail.
• A go-getter and team player attitude focused on optimizing the customer experience.
• A valid driver’s license with an acceptable driving record.
• Flexibility to work retail hours (9am-6pm including rotating Saturdays).

Nice To Haves

• Automotive or dealership experience is a major bonus.

Responsibilities

• Provide a premier customer experience by handling phone, email, and in-person inquiries professionally.
• Coordinate service appointments and manage customer convenience services such as shuttle arrangements and rentals.
• Process work orders and payments accurately.
• Support outstanding customer communication.
• Resolve customer concerns calmly and professionally.

Benefits

• Competitive pay plans that are reviewed regularly.
• Paid flex time.
• Predictable scheduling.
• Comprehensive medical and dental benefits.
• Employee Family Assistance Program.
• Huge employee discounts on vehicle purchases, parts, and servicing.
• Years of service recognition gifts.
• Optional RRSP deductions.
• Ongoing training and opportunities to grow career.
• Maternity leave top-up program.
• Paid bereavement time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed