Service Admin Coordinator

Leffler•Lancaster, PA

About The Position

We are a leading home services provider, and due to our continued growth we are looking for a highly skilled individual to work as a Service Administrative Coordinator. As a Service Administrative Coordinator, you will be responsible for supporting the service department with administrative tasks as well as ensuring compliance of district and company policies.

Requirements

Must be professional, pleasant and possess the ability to function equally well in both a team environment and independently.
Display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.
High School Diploma or Equivalent
1-3 of administrative experience
1-3 years of customer service experience
Superior problem solving skills
Ability to work well in a fast paced environment
Excellence in customer service, and solid interpersonal skills
Proficient in MS Office Suite, MS Outlook, and Web navigation
Strong troubleshooting abilities
Ability to communicate effectively both orally and in writing

Responsibilities

Data entry for P3, Energy and Salesforce systems for HVAC installations
Process, billing and account reconciling
Coordinate and schedule Natural Gas and HVAC Installations
Communicate with Field Supervisors, Service Technicians and other departments
Answer customer service calls when necessary
Responsible for propane tank inventory and SOX controls as assigned
Call customers to confirm appointments
Order equipment to ensure availability for installations
Process job closeouts in Energy and Salesforce
Scheduling service calls and providing work orders for Service Technicians according to urgency
Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
Assist Installation and Field Supervisors with various tasks as assigned