Service Admin Coordinator I

Hach•Loveland, CO

7d•Hybrid

About The Position

At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. This position is part of the Customer Resolution Team located in Loveland, CO and will be hybrid. Reporting to the Manager NA Service Admin, the Service Admin Coordinator I provides support for the Hach Service and Sales organization. The Coordinator I is responsible for handling incoming and outgoing administrative inquiries from all Hach departments and external customers related to bench service requests.

Requirements

High school diploma or equivalent combination of education and experience.
Demonstrated computer skills including word processing, spreadsheets, and database applications.
6+ months in Customer Service experience role.

Nice To Haves

Knowledge of Oracle is a plus!

Responsibilities

Handle requests for field and bench service-related inquiries via phone, email, and chat.
Effectively generate quotes for field and bench service requests.
Generate Work Orders in ServiceMax for US-based customers.
Create, update, and edit customer account information and instrument installed base information in ServiceMax and Oracle.
Responsible for customer account updates, customer billing inquiries, and Work Order updates.
Effectively communicate with customers, staff, and management.
Process service orders for bench repair, loaners, and rentals.
Must be able to multi-task and adapt to a daily changing, fast-paced work environment.