Service Aquisition Specialist
Moses Cadillac GMC of Charleston•Charleston, WV
•Onsite
About The Position
Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.
Requirements
- Valid driver’s license
- Strong written and oral communication skills
- Ability to work in a team environment
Nice To Haves
- Minimum of two years’ experience in customer service highly preferred
Responsibilities
- Utilize XTime scheduling to prepare for next-day appointments.
- Conduct customer check-ins and introduce them to the appropriate service advisor.
- Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
- Deliver purchase offers to all service drive customers. For those “dropping off” and “picking up”, offers will still be delivered via hang tag, email, phone call, etc.
- Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.
- Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
- Assist service advisors with the “Active Delivery Process”
- Assist service manager on an as needed basis.
- Utilize the CRM to conduct follow up to acquire vehicles
Benefits
- Competitive rate of pay
- Medical
- Dental
- Vision
- Paid Time Off
- Employee Assistance Program
- 401k Retirement with Company Match
- Employee purchase discounts on parts, labor and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
