Service Account Manager - Commercial HVAC

MPSW • Phoenix, AZ

6h

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.
At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.
The Service Account Manager is responsible for the management, administration, growth, and profitability of service contracts and projects in the service department. Must have Service Management experience in a commercial HVAC environment. Position requires a high level of correspondence with sales team, customers, vendors and owners.

Requirements

• Bachelor’s degree or equivalent from a four-year college; seven (7) to ten (10) years of related experience and/or training; or equivalent combination of education and experience in commercial HVAC environment
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• An excellent understanding of the operation and control of all mechanical systems
• Develops manpower schedules and loading to ensure contract and project compliance
• Ability to successfully direct and coordinate the requirements of customers, employees, suppliers, and service team members.
• Builds and maintains an effective service team committed to customer and employee satisfaction and profitable growth.
• Physically able to visit job sites and climb ladders, access rooftops, crawl spaces, mechanical rooms, and confined spaces
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Responsibilities

• Planning, organizing, and controlling all aspects of the service contracts; as well as demand service and special projects.
• Scheduling the appropriate technicians based on their knowledge and skill set, with each job scope.
• Asses the skill level of each service technician and use our continuing educational program.
• Manage the contract margins to ensure the profitability of each contract.
• Effectively manage cash flow, cost billings, and receivables.
• Effectively communicate financial status to the Service Operations Manager.
• Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner.
• Maintain existing and new vendor/sub-contractor relationships; in order to guarantee competitive pricing and quick turnaround.
• Work closely with the service coordinators in order to maximize travel time and downtime.
• Maintain a professional and presentable appearance, along with proficient verbal and written communication skills.
• Maintain a team-driven morale within the service department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager