Service Account Manager (40333)
About The Position
The Service Account Manager is responsible for managing customer relationships and ensuring the successful delivery of service and aftersales support. Serving as the primary point of contact, this role focuses on supporting customer production needs, coordinating service activities, and maintaining a high level of customer satisfaction. This position combines technical understanding with account management, requiring the ability to identify service opportunities, prepare and follow up on quotes, and ensure timely execution of service, equipment, and materials. The Service Account Manager works closely with internal service and aftersales teams to coordinate schedules, resolve issues, and ensure all work is completed efficiently and to customer expectations.
Requirements
- 3+ years of experience in customer-facing roles such as service account management, sales engineering, or technical sales, with a proven ability to deliver exceptional customer service and ongoing client support.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Demonstrated attention to detail and ability to manage multiple priorities
- Excellent written and verbal communication skills
- Proven negotiation and customer relationship management skills
- Strong technical aptitude with a background in electrical and mechanical systems preferred
- Ability to travel as required for business needs (up to 50%), including maintaining valid travel documentation.
Nice To Haves
- Experience with packaging or industrial equipment preferred
- Additional language skills (e.g., Spanish) are beneficial but not required
- Experience with CRM systems, quoting tools, or service management platforms preferred
Responsibilities
- Conduct regular on-site visits with customers to build and maintain strong, long-term relationships.
- Provide technical support to customers related to service operations and aftersales solutions.
- Identify, evaluate, and quantify sales opportunities within assigned accounts.
- Prepare accurate and competitive quotations based on customer requirements, and proactively work to convert quotes into confirmed orders.
- Maintain consistent communication with internal teams by providing timely updates on account activity, including daily or weekly status reports and call summaries.
- Assess the market potential of both new and existing customers by analyzing relevant data, trends, and expenditures.
- Develop a strong understanding of the company’s capabilities, products, and services, and effectively communicate value propositions to customers.
- Plan and execute daily and weekly strategies to ensure achievement of performance goals and established targets.
- Coordinate with customers and internal teams to develop and maintain schedules that ensure timely delivery of services, equipment, and materials.
- Follow up with customers and service providers to confirm job completion and ensure satisfaction with the work performed.
- Address and resolve customer concerns or complaints related to sales and service in a timely and professional manner.
- Represent the company at trade shows, industry events, and association meetings to promote products, services, and brand awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
