Serveur(euse), Service aux Chambres (nuit)

Four Seasons Hotels and Resorts • Montreal, QC

4d • Onsite

About The Position

The server, In-Room Dining (overnight) is responsible for taking, preparing, and delivering food orders to guest rooms with courtesy, efficiency, and attention to detail. They ensure a high-quality, personalized service by anticipating guest needs, maintaining accuracy, speed, and presentation of orders, and coordinating effectively with the kitchen and other departments.

Requirements

• 1 – 2 years’ experience in the same role, ideally in a luxury hotel environment
• Great communication skills in French
• Knowledge of English is required, as the person in this role will regularly interact with a primarily English-speaking clientele.
• Strong command of the French and English languages
• An affinity for guest service
• Good interpersonal skills.
• This position involves a large volume of guest contact and excellent communication skills are required
• Move about facility and stand for long periods of time
• The ability to carry up to 30lbs (13kg)
• Solid food and wine knowledge
• A strong attention to detail
• The ability to multitask

Responsibilities

• Answer the phone using courteous and efficient language, and gather all necessary information for the guest’s order.
• Present food and beverage selections to guests in an engaging and appealing manner by describing the origin, taste, and preparation methods of each item.
• Deliver food orders to guest rooms while ensuring special requests and needs are met with care.
• Check outgoing orders from the kitchen against the guest’s original order or with the person who took the order.
• Enter guest orders into the hotel’s point-of-sale system, including any special requests, and verify outgoing orders for accuracy.
• Properly close guest checks, including charges and gratuities.
• Anticipate guest needs, assess satisfaction, offer suggestions, and respond promptly and appropriately to requests or questions.
• Coordinate timely order delivery to ensure all requests are received, processed, and accurately sent to the kitchen and delivered properly.
• Work harmoniously and professionally with colleagues and supervisors.
• Patrol guest hallways to collect trays or items related to In-Room Dining service.
• Provide service in the restaurant or for banquets during peak periods.
• Report any incidents or unusual situations to the supervisor as soon as possible.
• Perform any other related duties as required.

Benefits

• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Strong training and development programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed