SERVER-FT

MESA VERDE COUNTRY CLUB•Costa Mesa, CA

9h•Onsite

About The Position

The Server role is pivotal in providing exemplary food service, focusing on professionalism and hospitality at Mesa Verde Country Club. Servers are expected to deliver premium service to members and guests, adhering to the Club’s high service standards. This includes a thorough understanding of fine dining, table-side service, menu knowledge, beverage pairing, and efficient use of the POS system for order entry. The Server is responsible for ensuring a memorable dining experience through attentive service, menu expertise, and a commitment to hospitality.

Requirements

Ability to engage with members and staff and be especially empathetic to the needs of both constituents; excellent written and verbal communication skills.
Must be computer literate and proficient with Microsoft Office Suite.
Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
Problem Solving—Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.
Project Management - Communicates changes and progress; Completes projects on time and budget.
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication—Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork—Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above one's own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Diversity—Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Ability to empower others to be successful and supportive of the operations.
Professionalism—Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity - Completes work on time and quickly and efficiently.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Requires walking, Requires standing, Requires telephone conversations, Requires face-to-face discussions with individuals or teams, Requires contact with others (face-to-face, by telephone, or otherwise), Requires dealing with unpleasant, angry, or discourteous people, Includes conflict situations, Includes exposure to sounds and noise levels that are distracting or uncomfortable, Includes exposure to contaminants, Requires exposure to minor burns and cuts, Requires being exact or highly accurate, Requires repeating the same physical activities or mental activities over and over, Requires meeting strict deadlines, Requires work with external customers or the public, Requires coordinating or working with others in accomplishing work activities, Requires work with others in a group or team, Includes responsibility for work outcomes and results, Job tasks are performed in close physical proximity to other people, Requires the ability to work in extreme temperatures like freezers or outdoors (-10 degrees F to 110 degrees F), Must be able to lift 40lbs on a regular and continuing basis, Must be able to push and pull carts and equipment weighing up to 50lbs occasionally, Must be able to bend, stoop, squat and stretch occasionally, Requires manual dexterity to use and operate all necessary equipment, Must have finger dexterity to operate office equipment such as computers, printers, etc.
Valid Driver’s License.

Nice To Haves

Country Club experience preferred
ForeTees experienced preferred
Jonas experience is preferred.
CPR/AED certified preferred

Responsibilities

Maintain a positive and professional demeanor at all times.
Collaborate effectively with team members to meet collective goals.
Ensure service areas are well-stocked and presentable.
Demonstrate comprehensive menu knowledge, including awareness of ingredients, to assist members with dietary restrictions.
Greet members and guests warmly, using names whenever possible, and strive to remember individual preferences.
Assist members in selecting food and beverages, providing recommendations based on menu understanding and ingredient knowledge.
Accurately record food orders on order slips and input them into the POS system.
Monitor the dining area to ensure guest satisfaction and address any issues promptly.
Prepare and present checks, processing payments accurately.
Participate actively in club events and functions.
Complete assigned side work diligently.
Commit to ongoing learning and skill enhancement in service provision.
Maintain high standards of personal hygiene and professional appearance.
Set up tables with attention to cleanliness and order.
Engage with members and colleagues in a friendly and professional manner.
Support food preparation staff as needed and collaborate with kitchen and bar staff for smooth service delivery.
Ensure compliance with alcohol service regulations, verifying age when necessary.
Manage receipts and daily transactions responsibly.
Maintain a clean, organized, and efficient work environment.
Handle stressful situations calmly and effectively.
Foster a team atmosphere by assisting coworkers.
Perform additional duties as assigned by the Food and Beverage Director or Manager.
Work scheduled hours, including holidays and weekends, as necessary.
Adhere to regular attendance requirements at Mesa Verde Country Club property.