Server - Bill's Grill

Loews Hotels•Tucson, AZ

4d•Onsite

About The Position

This Server position at Bill's Grill, located at Loews Ventana Canyon Resort, is responsible for providing exceptional dining experiences to guests. The role involves maintaining menu knowledge, setting up stations, greeting guests, taking orders, coordinating with the kitchen, serving food and beverages, anticipating guest needs, and processing payments. The server will also be responsible for end-of-shift reporting and completing assigned side work. The position emphasizes teamwork, adherence to Loews standards, and maintaining a positive and professional demeanor.

Requirements

High School diploma or equivalent
One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
Thorough knowledge of food terminology, food service techniques and sanitation standards
Exceptional guest service skills
Basic computer skills
Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays

Responsibilities

Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance.
Sets up assigned station with all required supplies, "Mis en Place".
Greets guests in a polite professional manner according to Loews standards.
Suggestively sells menu items to guests so as to enhance the dining experience.
Records all aspects of guests order accurately and enters guest orders into POS terminal.
Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal.
Monitors preparation of individual courses to ensure proper flow.
Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered.
Serves all food and beverage items professionally, according to Loews Standards.
Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction.
Prepares and presents accurate, complete guest check.
Collects monies due and or applies charges to guest account using POS terminal.
Completes end of shift revenue report and cash deposit.
Performs all side work duties as assigned by manager/supervisor.
Other duties as assigned.
Promotes and applies teamwork skills at all times.
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
Is polite, friendly, and helpful to guests, management and fellow team members.
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Attends appropriate hotel meetings and training sessions.
Maintains cleanliness and excellent condition of equipment and work area.
Complies with hotel standards, policies and rules.
Recycles whenever possible.
Remains current with hotel information and changes.
Complies with hotel uniform and grooming standards.