Server

Il Fornaio Cucina Italiana•Mountain View, CA

21h•Onsite

About The Position

The Server role involves serving food and beverages to guests in a friendly, courteous, and professional manner, adhering to established procedures. Key responsibilities include greeting guests, suggesting menu items, answering questions about food and wine, and accurately relaying orders through a computerized P.O.S. system. The server is also responsible for delivering food and beverages, anticipating guest needs, processing bills, and ensuring guest satisfaction. Additionally, the role requires performing sidework to maintain a clean and well-stocked restaurant, working collaboratively with co-workers, and upholding the company's core values of honesty, integrity, respect, commitment, and quality.

Requirements

Prior restaurant or customer service experience commensurate with position.
Ability to read and interpret documents such as menus, safety rules, training instructions and employee policies and procedures.
Ability to write simple correspondence.
Ability to effectively present information one-on-one and in small groups of customers and other co-workers.
Must be fluent in English.
Ability to add, subtract, multiply using whole numbers, common fractions, and decimals and able to perform these operations using units of American money.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to recognize and resolve problems in standard situations.
General social ability and salesmanship.
Ability to communicate well with customers, while being well mannered and professional.
Professional and well groomed appearance appropriate for the business of the restaurant.
Ability to learn Italian pronunciation of names and ingredients of all products.
State law may require certifications to handle food and/or serve alcoholic beverages.

Responsibilities

Greets guests promptly, suggesting food courses and answering questions regarding food preparation, ingredients, preparation time, appearance and taste.
Answers questions on beverages or wine, including characteristics, descriptions and appropriateness of wines to various food items.
Relays food and beverage orders to appropriate station via computerized P.O.S. system.
Picks up, garnishes and delivers food and beverages in the prescribed manner.
Anticipates and responds to any additional guest requests and determines when meal has been completed.
Processes bill, in a timely manner, including additions and omissions, checks correct pricing and receives payment from guests.
Thanks departing guests and bids them a pleasant day/evening.
Performs sidework as directed, to keep the restaurant clean, orderly and well stocked.
Works as a team player; assumes a pleasant and helpful attitude toward guests and fellow co-workers to ensure guest satisfaction.
Exemplifies the company's core values of honesty, integrity, respect, commitment and quality.