Server-CNB (PT)

Great Canadian Entertainment•Moncton, NB

4d•CA$16 - CA$16•Onsite

About The Position

Under the direct supervision of the F&B Supervisor, Server 1 is responsible for providing gracious level of food & beverage service to guests to support guest satisfaction. Help maintain smooth and efficient operation of all sections of the gaming floor and related guest services through effective time management. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Requirements

High School Diploma or equivalent working experience
Minimum of one (1) year experience as a server or beverage host working in a fast-paced environment
Excellent customer service skills
Must be able to successfully complete NB Responsible Beverage Certification
Ability to follow instructions & work independently is required
Good organizational and time management skills is required
Must be able to pass a criminal background check
Must be 19 years of age or older

Nice To Haves

Workplace Hazardous Material Information System (WHMIS) knowledge is an asset
Wine and beverage knowledge an asset
Bilingualism (French/English) an asset

Responsibilities

Exceeds guest expectations by providing outstanding customer service
Takes food & beverage orders from guests in a timely manner and correctly according to order given
Answer questions about our food, beverages and other restaurant functions and services
Prepares and serves beverages as per guest requests
Serves food, alcoholic and non-alcoholic beverages to guests in a timely manner
Makes food & beverage recommendations you genuinely feel your guests will enjoy
Maintains cleanliness by clearing empty dishes & glassware on the gaming floor and related service areas in a timely manner
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
Perform side work at the start and end of each shift as required by service station assignment
Be knowledgeable with the current food and beverage programs, and other restaurant functions and services in the premise
Answers inquiries from guests in a friendly and professional manner. Informs guests of food & beverage specials
Become proficient with the procedure manual, computer system technology currently in use in the restaurant, and the administration system in the restaurant
Be knowledgeable with the current food & beverage programs, incentives and customer concerns by regularly liaising with the Food & Beverage Manager and Supervisors
Monitors guests’ alcohol consumption and reports impairment/intoxication to the Food & Beverage Supervisor/Manager immediately
Ensure all NBLGC, casino and other provincial mandated laws, policies and procedures are stringently always adhered to
Perform other duties as assigned