Server

Hyatt Vacation Ownership

17d•Onsite

About The Position

As a Server at Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests. You will add to the success of the HVC team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where everyone is connected by care and inclusivity.

Requirements

Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
High School Diploma or G.E.D. Equivalent preferred.
Customer Service-related work experience is preferred but not required.
No Supervisory Experience is required.
Dependability
Presentation
Safety Orientation
Positive Demeanor
Adaptability/ Flexibility
Stress Tolerance
Sales
Integrity
Customer Service Orientation
Diversity Relations
Teamwork
Multi-tasking
Time Management
Listening
English Language Proficiency
Applied Reading Skills
Beverage Knowledge
Menu Knowledge
Cash Handling
Cash Register

Nice To Haves

Customer Service-related work experience is preferred but not required.

Responsibilities

Setting tables according to the type of event and service standards.
Answering questions on menu selections.
Checking in with guests to ensure satisfaction with each food course and/or beverages.
Maintaining cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Inspecting the cleanliness and presentation of all china, glass, and silver prior to use.
Following appropriate procedures for serving alcohol.
Addressing guests' service needs in a professional, positive, and timely manner.
Thanking guests with genuine appreciation and providing a fond farewell.
Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipating guests' service needs, including asking questions of guests to better understand their needs, watching/listening to guest preferences, and acting on them whenever possible.
Listening and responding positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
Engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
Assisting individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Assisting other associates to ensure proper coverage and prompt guest service.
Completing closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Presenting physical and accurate check and processing payment, adhering to all cash handling and credit policies/procedures.
Checking in with guests to ensure satisfaction with each food course and/or beverage.
Answering questions on menu selections and checking with kitchen staff whenever additional clarification is necessary.
Communicating with the kitchen regarding the length of wait for food items, recook orders, and product availability.
Speaking to guests and coworkers using clear, appropriate, and professional language.
Recording transactions in the POS system at the time of order.
Counting bank at end of shift, completing designated cashier reports, resolving any discrepancies, depositing receipts, and securing bank.
Following property control audit standards and cash handling procedures.
Transporting bank to/from the assigned workstation, following security procedures.
Obtaining assigned bank and ensuring accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Processing all payment methods in accordance with accounting procedures and policies.
Protecting the privacy and security of guests and coworkers.
Maintaining confidentiality of proprietary materials and information.
Ensuring uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
Providing assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines.
Supporting all coworkers and treating them with dignity and respect.
Partnering with and assisting others to promote an environment of teamwork and achieve common goals.
Handling sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality.
Developing and maintaining positive and productive working relationships with other associates and departments.
Complying with quality assurance expectations and standards.
Reporting work-related accidents, or other work-related injuries/illnesses immediately upon occurrence to manager/supervisor or lead.
Identifying and correcting unsafe work procedures or conditions and/or reporting them to management and security/safety personnel.
Following company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Using proper equipment, wearing appropriate personal protective equipment (PPE), and employing correct lifting procedures, as necessary, to avoid injury.
Following property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Following policies and procedures for the safe operation and storage of tools, equipment, and machines.
Completing appropriate safety training and certifications to perform work tasks.