Dining Server
About The Position
Provide food and beverage services to club members and guests. This is a full or part time hourly position. Service employees must excel in a fast-paced food service environment and have a positive attitude while providing exceptional customer service. Must have strong communication skills and present a friendly and upbeat attitude; maintain a customer-first approach. Be able to think through problems and/or unexpected situations; multi-task and recognizing when customers need plates cleared or drinks refilled without being asked. Know the menu, specialties and make honest recommendations to members.
Requirements
- Be detail-oriented, able to prioritize and multitask
- Be organized and responsible
- Be courteous with all patrons and staff
- Maintain a positive, professional manner at all times
- Possess a strong knowledge of M.A.T.C.H. (M.A.T.C.H.: Membership comes first; Attitude is always positive; Teamwork; Challenge - go above and beyond; Honesty – always do the right thing)
- Ability to take and/or give direction
- Ability to speak clearly and concisely to maintain proper, effective communication with all members and staff
- Be able to problem-solve; be flexible
- Establish and uphold effective working relationships with others
- Work quickly and accurately, both independently and as a part of a team
- Exercise good judgment, perform detailed tasks; understand and follow instruction
Nice To Haves
- Previous experience serving and/or catering in a restaurant or food service environment (preference for fine dining)
- Country Club, Resort, and Hotel experience preferred
Responsibilities
- Sets up side stations and performs assigned (prep) work
- Provides immediate attention to all members and guests upon seating
- Distributes food and wine/drink menus; answers questions; make suggestions
- Takes member and guest orders; places orders with kitchen; informs cooks about special cooking instructions
- Carry food, silverware, and/or linen on trays, or use carts to carry trays
- Assemble food on trays to serve; procure items from each necessary station
- Check to ensure member and guest satisfaction; replenish water and butter as necessary
- Removes soiled dishes and linens
- Verify the accuracy of prices, state and federal taxes and other charges on bills
- Uphold a professional demeanor while interacting, assisting and serving all members and staff
- Ability to use Point of Sale and online reservation systems
- Knowledge of the Club’s high standards for service and operating procedures
- Knowledge of proper table service etiquette, event set-up, table sizes and the appropriate use of space, and knowledge of the table settings for formal daytime and evening events
- Use discretion, work independently and as a team; take initiative
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
