Server

Marriott•Philadelphia, PA

9h•Onsite

About The Position

This position is for a Server at Marriott Hotels, specifically within the JW Marriott brand, which is part of Marriott International's luxury portfolio. The role involves serving food courses and alcoholic beverages to guests, ensuring their satisfaction, and maintaining a clean and professional service environment. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where unique backgrounds are valued. Marriott Hotels aim to deliver 'Wonderful Hospitality. Always.' through thoughtful, heartfelt, forward-thinking service. JW Marriott emphasizes that associates come first, believing that happy associates lead to happy guests, and offers a work experience focused on community, camaraderie, training, development, recognition, and holistic well-being in a luxury environment.

Requirements

Ability to read and visually verify information in a variety of formats (e.g., small print).
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Ability to move, lift, carry, push, pull, and place objects weighing in excess of 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None (License or Certification)

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to type of event and service standards.
Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transaction in MICROS system at time of order.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.