Server

Upland Brewing Company•New Albany, IN

15d•Onsite

About The Position

The Server is responsible for interacting with guests, taking orders, creating a positive and memorable guest experience, and serving food/drinks while maintaining company standards. This role requires applying knowledge of beer, wine, spirits, and food to daily service to maximize profitability. The Server will also process payments, maintain tabs, and ensure the cleanliness of their person, the restaurant, and their work area. Key aspects include confidently handling guest relations, answering questions, making suggestions, and upselling.

Requirements

Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.
Ability to work well under pressure and at a fast pace.
Ability to pass menu and recipe tests with reasonable amount of preparation time.
Have the ability to operate a cash register and POS System.
Consistently detail oriented
Strong organization skills
Ability to recognize personal shortcomings
Excellent verbal and writing skills

Nice To Haves

Obtain TiPS Certification within 60 days of hire.

Responsibilities

Prepare non-alcohol beverages for guests, consistently refill drinks, and check on guests.
Assess guest needs and preferences and make appropriate recommendations.
Communicate efficiently and effectively with a diverse group of guests, providing stimulating conversation and using social perception to foster sales growth.
Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
Practice good time management skills with the guest experience in mind.
Build rapport with regular guests to create a positive atmosphere.
Work efficiently and restock/replenish inventory and supplies throughout and after the shift.
Comply with applicable laws and regulations in daily service.
Check guests’ identification whenever mandated by law or company policy and confirm it meets legal requirements.
Follow all policies, procedures, and best practices as outlined in TiPS Program.
Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications.
Welcome and seat guests, answer the phone, and take take-out orders/delivery orders.
Utilize lists for reservations, call-ahead, and wait lists whenever business requires.
Collaborate with the kitchen and bar staff for prompt and correct delivery of orders.
Keep checks and tabs organized, use seat numbers throughout the meal, split checks whenever requested, and collect payment for every check started.
Set tables and rearrange the dining area to accommodate larger groups and special events.
Perform any other duties/tasks as assigned.