Mara Server

Four Seasons•Minneapolis, MN

5d•Onsite

About The Position

The Restaurant Server is an essential member of the team. Servers will be responsible for creating a memorable dining experience for guests and residents, providing exceptional and anticipatory service while showcasing a knowledgeable understanding of the menu and preparation methods.

Requirements

Experience working a minimum of 2-3 years in Food & Beverage and previous experience as a server
Thrive working in a fast paced, and large team environment
Ability to be standing for up to 8 hours a day and ability to lift up to 50lbs
Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Reading, writing and oral proficiency in the English language
TIPS & ServSafe certified
Candidates must have valid work authorization for the U.S.

Nice To Haves

Knowledge of Minneapolis and surrounding areas, highly desirable
Previous experience in a luxury hotel or resort

Responsibilities

Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food & beverage timings
Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals
Breakdown, clean and set-up of tables and chairs
Work harmoniously and professionally with co-workers and supervisors
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed