Server

Dave & Buster's•Santa Anita, CA

1d•$17 - $17•Onsite

About The Position

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. This position ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs. The role involves delivering an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. It requires keeping immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and taking prompt corrective action where necessary or suggesting alternative courses of action. The Server creates a warm, fun atmosphere for Guests and Team Members, adheres to company’s sanitation procedures, and maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change. The Server follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests, assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager. The Server greets newly seated Guests’ in a friendly and timely manner, accurately takes Guests’ food and drink orders, and maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation. Orders are entered into Micros quickly and in proper sequence, using appropriate modifications and charges. Food is ensured to be properly garnished and delivered to designated table server’s own section, as well as other sections in the restaurant, as needed. The Server works quickly and efficiently adhering to “Full hands in, Full hands out” philosophy, assists in party set up and breakdown, busses and resets tables as needed, and assists other Team Members as needed or as business dictates. The Server is responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift. They participate in all incentives and contests, driving sales and promoting the brand, and follow portion guidelines to ensure cost control, while maximizing the Guest experience. Ongoing Guest satisfaction is ensured by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner. The station is kept clean, and station tables are set up and taken down appropriately. A favorable working relationship is maintained with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness. The Server must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience. They must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account for all monies at the end of each shift. They must be able to read and communicate in English, listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system. The Server must be dressed in proper dress code requirements, looking neat, clean and professional at all times. Must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Work days, nights and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend and stoop frequently.
Demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
Must be able to read and communicate in English.
Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Take prompt corrective action where necessary or suggest alternative courses of action.
Create a warm, fun atmosphere for Guests and Team Members.
Adhere to company’s sanitation procedures.
Maintain responsibility for personal bank and ensure all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
Assess Guest demeanor and identify when behavior should be called to the attention of a Manager.
Greet newly seated Guests’ in a friendly and timely manner.
Accurately take Guests’ food and drink orders.
Maintain a thorough understanding of all menu items and be able to answer questions regarding food and drink items and their preparation.
Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
Ensure food is properly garnished and deliver trays to designated table server’s own section, as well as other sections in the restaurant, as needed.
Work quickly and efficiently adhering to “Full hands in, Full hands out” philosophy.
Assist in party set up and breakdown.
Bus and reset tables as needed.
Assist other Team Members as needed or as business dictates.
Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
Participate in all incentives and contests, driving sales and promoting the brand.
Follow portion guidelines to ensure cost control, while maximizing the Guest experience.
Ensure ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.
Keep station clean, set up and take down station tables appropriately.
Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
Communicate effectively with Guests to generate enthusiasm about the D&B experience.
Operate Micros, make changes, accurately conduct credit card transactions, and account for all monies at the end of each shift.
Read and communicate in English.
Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
Adhere to proper dress code requirements, looking neat, clean and professional at all times.