Server

Olshan Properties•Boston, MA

About The Position

Our Servers are responsible for greeting and serving Canopy by Hilton Boston Downtown guests in a genuine and friendly manner. Working safely and withing Canopy by Hilton Boston Downtown strict guidelines related to COVID-19 prevention. Servers may be required to prepare beverages requested by guests and monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable.

Requirements

Performs other duties as assigned, requested, or deemed necessary by management.
Full-time able to work weekday and weekend shifts.
Working safely and withing Canopy by Hilton Boston Downtown strict guidelines related to COVID-19 prevention.
Server team members are required to serve food while mindful of food allergies.
Ability to speak, read and write English
Ability to work flexible schedule to include weekends and holidays
Ability to concentrate in high-volume high-pressure area.
Ability to stand, walk and sit for extended periods of time.
Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs.
Possess considerable ability to listen effectively.
Ability to read, write, and comprehend English.
First Aid and CPR certified.
ServSafe and TiPS certified.
High school degree or equivalent preferred.
Prior food service/hospitality experience required
TiPS and ServSafe certification (within 30 days if certification is expired)

Nice To Haves

Prior related work experience (hotel experience preferred)
Strong culinary skills and knowledge of food productions techniques and standards.
Hilton experience preferred.
Additional language ability preferred.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Responsibilities

Take food and beverage orders and place orders in point of service system.
Ensure overall guest satisfaction.
Set and clear tables in dining areas.
Stock service stations with items such as ice, napkins, or straws.
Pick up order from food preparation areas and ensure food is prepared accordingly.
Delivers food, beverages, condiments, and other requested items
Ensure that food is prepared correctly and to the guest’s satisfaction; return incorrect or improperly cooked items to the kitchen
Collect plates and clear table as guests finish their meal
Prepare guest check and if appropriate complete payment transaction.
Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
Prepare workstation for readiness prior to opening and closing of each shift.
Follow all cash handling and bank operating procedures
Perform all side work duties according to side work schedules.
While interacting with guests inform them of enhancements to their dining experience.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.