Server (T), Orchid Court Breakfast (Casual)

AccorHotel•Kohala Coast, HI

10h•Onsite

About The Position

The Orchid Court is seeking a Server to provide unique dining experiences to guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment. This role ensures a positive first impression of the restaurant through cleanliness, setup, and ambiance control. The Server will maintain complete knowledge of F&B services, contents, preparation methods, outlets, and hotel services. They will be responsible for up-selling and promoting food and beverage offers to maximize sales revenue, picking up and serving food and beverage orders promptly, and personalizing service by remembering individual patron names and preferences. Additionally, the Server will ensure all food and beverage is served according to service standards, clear and tidy tables quickly after guests depart, perform opening/closing side duties, set tables according to standards, and assist other Food & Beverage outlets during peak times. Adherence to hotel food safety and hygiene standards (HACCP) and fire & life safety/emergency procedures is crucial, as is maintaining a high standard of personal appearance and hygiene.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times.
Good reading, writing and oral proficiency in English language.
Ability to work cohesively and collaboratively as part of a team.
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
Try to remember individual patron’s names and their preferences to extend a personalized service.
Ensure that all food & beverage are served according to service standard.
Clear and tidy up tables after the departure of the patrons as quickly as possible.
Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
Assist other Food & Beverage outlets with their operations during peak times or when required.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
Be well versed in hotel fire & life safety/emergency procedures.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management of the Hotel.

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility