Server, Oggie's Restaurant, Hotel Metro

Coury Hospitality•Milwaukee, WI

3d•Onsite

About The Position

At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences.

Requirements

Previous restaurant serving experience required.
Strong communication, interpersonal, and guest service skills.
Ability to multitask while maintaining attention to detail in a fast-paced environment.
Ability to operate a point-of-sale (POS) system accurately and efficiently.
Ability to work flexible hours, including evenings, weekends, and holidays based on business needs.
Must obtain and maintain any required state or local alcohol service certifications or permits.
Must obtain and maintain any required state or local food safety certifications.

Nice To Haves

Fine dining, upscale restaurant, hotel, or resort experience preferred.
Knowledge of food, wine, spirits, beer, and beverage pairing principles preferred.
Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

Welcoming guests with warmth, professionalism, and genuine enthusiasm while creating an elevated dining experience.
Guiding guests through the menu by confidently explaining ingredients, preparation methods, seasonal offerings, and allergy information.
Making thoughtful food and beverage recommendations, including wine, cocktails, beer, and non-alcoholic pairings.
Providing attentive, polished service throughout each course while maintaining proper timing and pacing.
Executing refined dining techniques including wine presentation and service, coursed meals, table maintenance, and professional plate presentation.
Taking food and beverage orders accurately while communicating special requests and dietary needs clearly with the Culinary and Bar teams.
Maintaining your tables with attention to detail through clearing, resetting, crumb service, and anticipating guest needs throughout the meal.
Responding to guest questions, requests, and service opportunities with professionalism, empathy, and urgency.
Collaborating with fellow Servers, Bartenders, Culinary, and Leadership to ensure smooth and efficient operations.
Maintaining a clean, organized, and inviting dining room while upholding the highest standards of hospitality.
Taking pride in creating experiences that encourage guests to return again and again.