Server - Fairview

PaPPo'sFairview Heights, IL
Onsite

About The Position

As a server at Fairview, you will be responsible for providing an exceptional dining experience to our customers. This includes greeting guests, taking orders accurately, serving food and drinks promptly, and managing tables efficiently. You will also play a key role in upselling menu items, handling customer inquiries and complaints, processing payments, and collaborating with kitchen staff to ensure timely and accurate food delivery. Adherence to restaurant policies, including dress code and food safety regulations, is essential. At the end of your shift, you will be responsible for cleaning your work area and preparing for the next shift.

Requirements

  • Ability to welcome and greet customers warmly.
  • Skill in taking orders accurately and efficiently.
  • Knowledge of menu items and ability to provide recommendations.
  • Proficiency in serving food and drinks promptly and accurately.
  • Ability to upsell menu items and promotions.
  • Excellent customer service skills, including handling complaints and issues.
  • Table management skills.
  • Ability to process payments accurately.
  • Adherence to restaurant policies and guidelines.
  • Collaboration skills with kitchen staff.
  • Ability to perform cleaning and closing duties.

Responsibilities

  • Welcome and greet customers with a friendly smile.
  • Take customers' orders accurately and efficiently, answering menu questions and providing recommendations.
  • Serve food and drinks to customers in a timely manner, ensuring order accuracy.
  • Suggest additional menu items or special promotions to customers to increase sales.
  • Provide exceptional customer service by answering questions, handling complaints, and addressing issues.
  • Manage tables, ensuring they are properly set up and cleaned after customers leave.
  • Process payments accurately and efficiently, providing receipts and change.
  • Follow restaurant policies and guidelines, including dress code, food safety regulations, and alcohol service laws.
  • Collaborate with kitchen staff to ensure correct and timely food preparation and service.
  • Clean work area and ensure readiness for the next shift.
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