Server - Part-time

Detroit Athletic Club • Detroit, MI

5d • Onsite

About The Position

The Abbey server is responsible for providing the highest quality dining experience for our members and their guests by exercising the highest degree of professionalism and hospitality skills. By using the standards and procedures provided, the Abbey server will ensure the successful delivery of ALL OF THE ABBEY SERVICE GUARANTEES.

1. Once at their table, members are greeted by their server within (2) minutes.
2. Beverage orders are taken and delivered within (5) minutes.
3. Staff shows knowledge of menu and beverage selections.
4. Accurate checks are presented (3) minutes after the last course has been cleared, thanking members by name and always obtaining a signature.
5. Server to confirm member satisfaction a minimum of (3) times during their dining experience.
6. Employees promote a sense of camaraderie with one another, as team work and gracious hospitality are hallmarks of our club.
7. Staff use professionalism in business English, member guidance, house rules and S&P's.

The Abbey server must comply with all rules and regulations established by the DAC and its management, including the DAC grooming standards. As with all DAC employees, the Abbey server must display teamwork and camaraderie with their fellow employees.

Requirements

• Provides a knowledgeable, relaxed dining experience for the members and their guest.
• Has a pleasant manner and truly enjoys people.
• Able to sustain a friendly demeanor with poise and self-confidence while under pressure.
• Is organized and systematically follows up.
• Always on time for work, provides prompt service to guest, completes all tasks including opening and closing Sidework and restocking service area.
• Has a positive professional attitude that generates positive results.
• Enjoys pleasing people and contributes to an atmosphere of trust and unity with co-workers and guest.
• Takes charge of his/her station, recognizes when and what kind of service guest need and responds with a sense of urgency.
• Enjoys working at a fast pace.
• Has the ability to be flexible, diplomatic, patient, understanding and cooperative.
• Works as a member of a team to support a common goal of providing the highest quality of service.
• Able to anticipate a guest’s needs.
• Has the ability to be a good and active listener, enabling guest to feel at ease.
• Able to quickly discern and understand guest` needs and is concerned with accuracy and quality.
• Demonstrates loyalty and commitment to the club and co-workers.
• Has a strong sense of honesty and dealing with financial transactions and work responsibilities equally.
• Redevelops and redefines his/her service skills based upon personal experience.
• Understands the food and beverage descriptions and is able to comfortably guide guest through meal and beverage selections.
• Constantly takes the initiative to keep informed about new food and beverages items.
• Demonstrates politeness, courtesy and respect at all times enabling co-workers and guest to feel comfortable.
• Works to support an environment that is relaxed and free from discord.
• Has endurance, a high energy level and methodical pace.
• Is enthusiastic and has an ability to find a sense of humor in order to minimize the stress and tension of the job.
• Must comply with all rules and regulations established by the DAC and its management, including the DAC grooming standards.
• Must display teamwork and camaraderie with their fellow employees.

Responsibilities

• Report to your work at your scheduled time, in proper uniform, professional, and properly groomed
• Understand and practice the DAC attendance policy
• Locate and gather all necessary items to perform the tasks ahead (i.e., tools of the trade)
• Communicate to Abbey Manager, Captain or Lead Server your arrival, locate your assignment(s), and discuss any last minute changes
• Gather the necessary items in order to set your section (i.e., silverware, linens, salt & pepper etc.) and have room completely set 15 minutes prior to opening time. Also confirm room is clean and fully functional and report any maintenance or housekeeping issues to a manager, Captain or lead server
• Attend all required meetings to include pre-meal in the Abbey, pre-function meetings, PEP meetings, and any other training related meetings
• Be in your station 15 minutes prior to the opening of the Abbey’s meal period, fully knowledgeable with a friendly and professional disposition
• Deliver continuous timely and impeccable service from the beginning to the end of the function
• Confirm a members satisfaction a minimum of (3) times during their dining experience.
• Practice the Greeting S&P with all functions
• Follow all established Abbey S&P’s
• Display teamwork and camaraderie within their department and with other DAC staff members. Treat your coworkers as if they were a member
• Maintain proper and timely communication with supervisory team
• Responsible for the set up and breakdown of functions
• Assist in setting function(s) for the next shift or day
• All drink must be entered into the abacus system before being made to insure all drinks are accounted for and generating a time when an order was placed.
• Responsible for ringing buffet and ala carte functions through the POS system
• Maintain clean and organized cabinets
• Have full knowledge and understanding of the House Rules and be prepared to professionally report any infractions to your management team
• Assist management with departmental improvements and service training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed