Server AM Restaurant 1

New Castle Hotel•Missoula, MT

2d•Onsite

About The Position

The Server is responsible for approaching all encounters with guests and employees in a friendly, service-oriented manner. They must maintain regular attendance as required by scheduling, which will vary according to the needs of the hotel. Maintaining high standards of personal appearance and grooming, as defined in the hotel handbook, is essential when working. The Server must comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations. This role involves preparing tables for meals, performing food preparation duties, completing sidework and cleaning duties, and having full knowledge of the menu. Key functions include greeting guests, presenting menus, answering questions, making recommendations, describing menu items and their preparation, describing and recommending wines, and accurately completing daily cash out reports.

Requirements

At least 1 year of progressive experience in food & beverage.
SERV Safe & TABC Certificate or other appropriate alcohol service training preferred.
High School diploma or equivalent preferred.
Ability to bend, stretch, twist or reach with your body and arms.
Ability to work under variable temperatures and noise levels.
Near Vision - The ability to see details at close range.
Ability to stand for long periods of time without sitting or leaning.
Ability to walk long distances.
Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must work well in stressful, high pressure situations.
Ability to multi task.
Must maintain composure and objectivity under pressure.
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Knowledge of F&B procedures and serving standards.
Knowledge of Health Department rules and regulations.
Knowledge of Liquor laws and regulations.

Nice To Haves

Bartending skills a plus.

Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working.
Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Complete all sidework and cleaning duties as described in the SOPs.
Have full knowledge of entire menu, as well as daily specials, desserts, etc.
Greet guests, inform of daily specials.
Present menus to guests and answer questions about menu items, making recommendations upon request.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Describe and recommend wines to customers.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Write guest food orders on order slips, memorize orders, and enter into computer for transmittal for kitchen staff.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Prepare checks that itemize and total meal costs and sales taxes.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Respond to guest complaints in a timely manner.
Keep immediate supervisor fully informed of all problems or matters requiring his or her attention.
Participate in department meetings.
Ensure compliance with all local liquor laws, and health & sanitation regulations.
Ensure that all side work is completed before leaving property.
Ensure that all restock and cleaning is performed at close of shift.
Be up to date on all guest services, promotions and events in the Hotel.
Accurately complete daily cash out report.
Other duties as required.
Participate in hotel and department meetings as requested.

Benefits

Holiday pay at time and a half for hours worked on recognized company holidays.
Bereavement leave and pay for the loss of an immediate family member.
401(k) with company matching.
$600 employee referral bonus program.
Medical insurance with virtual visit options.
HSA, FSA, and DCSA accounts.
Dental and vision coverage.
Life insurance and AD&D.
Voluntary Short-Term and Long-Term Disability (VSTD/VLTD).
Nationwide Pet Insurance.
ID Watchdog Identity Theft Protection.
Employee Assistance Program (EAP) including licensed therapists, legal consultations, financial expert guidance, and resources for childcare, pet care, home repair, and moving services.
6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Holiday Pay: Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.
Birthday Floating Holiday: Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.
PTO: Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year.
Sick Time: After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.
FMLA: Available to full-time employees who meet federal eligibility requirements.
Jury Duty: Full-time employees who have completed their introductory period will receive the difference between their regular rate of pay and jury duty pay, based on their normal scheduled hours - up to 8 hours per day and 40 hours per week for each day of jury service.
Bereavement Leave: Full-time and part-time employees who have completed their introductory period and experience the loss of an immediate family member will be granted paid time off for the time actually lost from their regularly scheduled shifts.
401(k) Retirement Plan: All employees are automatically enrolled in our 401(k) plan at a 3% upon completing their 90-day introductory period. The company provides matching contributions.
$600 Employee Referral Bonus: Both you and the referred employee are eligible for the $600 referral bonus, available to full-time and part-time employees alike. The bonus is paid out in three installments every two months through regular payroll. The program includes a 6-month clawback period.