Server

Journal Hotels•Los Angeles, CA

21d•Onsite

About The Position

Guests can sip cocktails and enjoy American fare by the famous David Hockney pool at The Hollywood Roosevelt. The Tropicana Pool Bar offers guests curated drinks and delicious bites in the chic Hollywood setting of our 60's style poolside bar. The primary role of a Server is to effectively serve food and beverage selections to our guests. Their job duties require style and service attributes that are key to creating a positive guest experience.

Requirements

2-3 years equivalent combination of education and experience.
Previous experience in a high-volume restaurant.
California Food Handler Card.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to efficiently use MICROS/POS System.

Responsibilities

Deliver excellent customer service in an efficient manner.
Accurately record and enter all food and beverage items into MICROS/POS System.
Maintain knowledge of all food and beverage menus, brand selections, prices and garnishes, including specific details of cocktails, spirits, wine and beer selections.
Knowledge of the Tropicana Pool Cafe and general local area information.
Maximize sales by using menu knowledge and suggestive selling techniques.
Attend all scheduled training sessions and team meetings.
Maintain cleanliness of all service areas and ensure work area is orderly and properly stocked.
Complete assigned duties within each shift, including daily close out procedures.
Collect accurate payment from guests and ensure accurate recording of sales.
Check guest identification for minimum age requirements.
Make reasonable effort to promote responsible drinking.
Develop and maintain positive communication and teamwork with all co-workers and supervisors.
Handle all guest service issues in an immediate and professional manner.
Other duties as assigned.