Tony Gwynn's Server (PT)

Jamul Casino•Jamul, CA

7d•Onsite

About The Position

This position is responsible for providing friendly, fast, and helpful customer service to all guests and team members. Key duties include monitoring guest alcohol consumption, preparing and pouring drink orders, operating a cash register/POS system, maintaining a clean workstation, and responding to "to go" orders. The role also involves participating in team operations, attending meetings, and adhering to company policies and appearance standards.

Requirements

Must be at least 21 years of age.
Associates Degree (A.A.) in culinary or related field; minimum of four years culinary experience in multiple venues, or equivalent combination of education and experience.
Minimum of three years previous supervisory experience required.
Minimum of three years’ experience in restaurant, baking and pastry work preferred, including artisan style bread production, ice cream, and sorbet production, sugar & chocolate work, centerpieces, high volume cake production, cake decorating and finishing skills.
Must have excellent verbal and written communication skills.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to earn and maintain TiPS certification.
Ability to earn and maintain RBS Certification within 60 days of employment.
Must be able to acquire and maintain appropriate gaming license.
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make a change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Appear in publicity photos.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Monitor guest consumption of alcohol and intervene as needed according to guidelines.
Prepare and pour drink orders with proper portions and ingredients according to recipe.
Ensure that garnish items are adequately prepared and stocked.
Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change.
Maintain a clean and stocked workstation in accordance with established health and safety guidelines.
Respond to “to go” orders including packaging orders, collection of payment and delivery to guest.
Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for employee performance (disciplining, coaching, and counseling).