Server

Hawkers Asian Street Food•Franklin, TN

11d•Onsite

About The Position

As a Server at Hawkers, you are more than an order-taker — you are a storyteller, brand ambassador, and the heartbeat of the guest experience. You will guide guests through our menu, share the Hawkers story, and create moments that turn first-time visitors into loyal regulars. This role demands genuine warmth, hustle, product knowledge, and a team-first mindset every single shift.

Requirements

Must be at least 18 years of age.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Strong attention to detail and ability to remain composed and accurate in a fast-paced environment.
Genuine passion for hospitality and creating memorable guest experiences.
Must have or be willing to obtain Food Handlers Certification.
Must be willing to obtain applicable alcohol service certification (e.g., TABC, RBS, or state equivalent) if not already held.
Success in this role requires genuine hospitality, urgency, adaptability, strong communication, and the ability to stay composed in a high-volume environment.

Nice To Haves

1+ years of prior serving experience in a full-service restaurant environment.
Familiarity with POS systems (Toast, Aloha, or similar).
Current alcohol service certification (TABC, RBS, or state equivalent).
Knowledge of or curiosity about Asian cuisine and culture.

Responsibilities

Greet guests promptly and warmly upon seating, setting the tone for an exceptional dining experience from the first moment.
Share the story of Hawkers — our inspiration, our cuisine, and our method of service — in a way that feels natural and engaging, not scripted.
Guide guests through the menu with enthusiasm and genuine product knowledge; make confident, personalized recommendations.
Take food and beverage orders accurately and efficiently, entering them into the POS system without delay.
Deliver food and drinks from the bar and kitchen, ensuring every plate reaches the right guest promptly and correctly.
Check in with tables during their meal to ensure satisfaction, proactively resolve any concerns, and anticipate needs before guests have to ask.
Maintain clean and organized tables through proactive pre-bussing and attention to detail throughout the dining experience.
Enhance the guest experience through thoughtful recommendations of menu items, beverages, and specials.
Process payments accurately using the POS system; handle all acceptable forms of payment with security and professionalism.
Verify guest identification to ensure responsible alcohol service in compliance with all applicable laws and regulations.
Maintain cleanliness and organization of your section throughout the shift, including all assigned opening, mid-shift, and closing side work.
Adhere to all OSHA and HACCP compliance standards; maintain or obtain a Food Handlers Certification.
Complete all required training courses, assessments, and ongoing development to stay current with menu changes and service standards.
Work positively and collaboratively with Server Assistants, kitchen staff, bartenders, and all team members, especially during high-volume periods.
Support fellow team members whenever possible — at Hawkers, we succeed together.
Uphold and embody Hawkers’ values of adventure, community, and genuine hospitality in every guest interaction.
Perform additional duties as assigned by management.