Server

Hilton Garden Inn Outer Banks • Kitty Hawk, NC

3h • Onsite

About The Position

The Server is responsible for helping achieve ongoing guest satisfaction and team goals as part of continuous improvement. The role provides guest service in the hotel restaurant, takes orders, and delivers an exceptional dining experience. This is a seasonal position that could become a year-round opportunity based on performance. Regular hourly pay from March through November is $4.00 plus tips; seasonal hourly pay from December through February is $7.25 plus tips. The opening is for an A.M. Server, with a stated schedule of 6 a.m. to 12 p.m.; business needs may affect departure time. The hotel operates seven days a week, 24 hours a day, and schedules must accommodate fluctuating business demands.

Requirements

• Must be capable of reading, writing, and speaking English fluently.
• Able to lift and carry large trays.
• Must be able to work schedules that accommodate fluctuating business demands; shifts may differ from preferred or usual shifts.

Responsibilities

• Arrive at scheduled time ready to work, wearing a clean, approved uniform, closed-toe shoes, and name tag.
• Request time off at least two weeks in advance to allow coverage for regular shifts.
• Communicate with the Chef and Line Cooks about specials, menu items, soup of the day, allergies, desserts, and items that are unavailable.
• Present specials, soup of the day, and unavailable items to guests when they arrive.
• Understand all menu items and what is included with each item.
• Know basic bar drinks.
• Clean and operate server equipment, including PosiTouch.
• Enter guest checks, special requests, and table numbers correctly, and split checks as needed.
• Maintain respectful relationships with supervisors and coworkers, and assist others when able or needed.
• Complete opening and closing checklists.
• Polish water glasses for table setups.
• Serve guests quickly and efficiently.
• Bus tables promptly and reset them for new customers.
• Lift and carry large trays.
• Drive sales of wine, appetizers, and desserts when working evening shifts.
• Remain calm, friendly, and happy in the front of house or within earshot of guests.
• Immediately report staff or guest issues, and potentially harmful repair needs, to the Manager or Manager on duty.
• When leaving dining areas, carry items back to the kitchen, such as plates and glasses.
• Remain available and approachable to guests, proactively address guest concerns, and extend professionalism and courtesy at all times.
• Carry out reasonable requests from the leadership team and comply with department uniform and appearance standards.
• Accommodate schedules and shifts that may differ from preferred or customary shifts due to fluctuating business demands.

Benefits

• Paid vacation
• Paid birthday
• Medical, dental, and vision plans
• 401(k) plan with company matching up to 3%
• Team Member Travel Program with highly discounted rates at Hilton Brand hotels
• YMCA corporate discount
• Monthly incentives
• Seasonal bonuses
• Continued Education Sponsor for earning Hospitality & Tourism certificates at a local community college
• Hilton Schoolroom remote learning for employees’ children, only during COVID
• Employee Recognition and Appreciation Program
• Employee Meal Program and meal discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed