Server

Smoky Mountain Resorts • Pigeon Forge, TN

5d • Onsite

About The Position

Smoky Mountain Resorts is seeking a fun, reliable, and energetic Server to create a magical dining experience for resort guests. You will provide high-quality service at our breakfast restaurant, 'Granny Clucket's', taking orders, delivering food, and answering guest questions with a friendly smile. This role is crucial in ensuring guests have a "Good Cluckin' Morning" and a memorable vacation experience.

Requirements

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.
• High school diploma preferred.
• Serving or food handling experience preferred.
• Strong attention to detail.
• Outgoing and have excellent people skills.
• Ability to work efficiently with others.
• Flexible and adaptable.
• Reliable communication and poise.
• Strong attention to detail.
• Ability to work as a team.
• Ability to deal with a diversified workforce.
• Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus.
• The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel.
• The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently.
• The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch.
• The employee must occasionally lift and move up to 50 pounds daily on their own.
• Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.
• Some work will be performed indoors and/or in an indoor office environment.
• Stand and walk for the majority of the day.
• This position requires continuous ability to remember information.

Nice To Haves

• Serving or food handling experience preferred.
• Spanish interpretation when necessary.

Responsibilities

• Serve guests by providing menu guidance, ordering service, food delivery, and clean-up.
• Follow all set restaurant policies, in compliance with FDA and corporate guidelines.
• Be knowledgeable on property amenities and dining experiences to inform guests.
• Collaborate with other servers and the kitchen staff to create smooth processes.
• Prepare tables and ensure sanitation in dining areas.
• Receive TOSHA certification to handle biohazards in compliance with proper training.
• Interact with guests and ensure they are having a top-notch vacation experience.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Communicate with guests in a friendly and positive manner.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
• Maintain a culture of legendary service and hospitality among all team members.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED