Server

Genghis Grill•Richmond, VA

33d•Onsite

About The Position

Server Provides timely, accurate, and friendly customer service. Grows sales through repeat customers, increased sales, and profitability. Makes informed suggestions for food and beverages. Delivers ordered items, maintains dining room cleanliness, and processes payment in a timely manner. Maintains a clean, safe, and sanitary work environment.

Requirements

Must be motivated and have a high energy level
Must be customer-centric, demonstrating a desire to be of service
Must be organized
Must be able to excel in high-pressure environments
Must be able to follow written and verbal instructions
Must have a calm and friendly demeanor at all times
Must have a working knowledge of our menu items including signature beverages
Must be respectful of all customers, managers, team members, and vendors
Must be able to recognize common signs of intoxication and know-how address the situation following Genghis Grill standards
Must maintain all required state and local food and alcohol certifications
Must be available to a variety of opens, swings, and closes including weekends and holidays
Must be able to lift/carry up to 25 lb.
Must be capable of constant walking, standing, stooping, and reaching in any direction
Must have manual dexterity

Responsibilities

Demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members
Demonstrates teamwork
Takes food and beverage orders from customers
Accepts customer payments and processes quickly and accurately in accordance with Genghis Grill cash handling policies
Follows company cash handling policies and procedures
Completes opening duties, shift, and closing duties
Delivers food and beverages to customers in a timely manner
Suggestively upsells when options exist for liquor or food items
Follows all sanitation and safety policies
Maintains the server stations ensuring they remain stocked throughout the shift
Ensures table maintenance throughout the dining experience
Able to fill in as needed to ensure a smooth experience for customers and team members
Maintains a safe working environment and reports any safety issues to management immediately
Maintains valid state and local food handlers and alcohol certifications
Adheres to all Genghis Grill policies and procedures
Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
Other duties as assigned by management