Server

Smokin Fins•Highlands Ranch, CO

9d•Onsite

About The Position

Our mission is to: Create raving fans: go above and beyond in the name of great service. Bring the highest quality plate to every table. Maintain a fun, clean, and inviting restaurant. Be a part in improving our local community. Operate with pride and integrity in everything we do. Never stop improving ourselves and those around us. As leaders in the business, everyone is equally responsible for upholding these values. Everyone is a leader, regardless of the role you hold in the restaurant. The standard you walk by is the standard you accept, and it’s up to all of us to take ownership and maintain the highest level of excellence in everything we do. Each server's primary objective is to interact with our guests to ensure they have a great experience while dining in our restaurant. Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guests’ needs and make them feel welcome, comfortable, important, and relaxed. Maintains a GUEST focus while performing duties. Assume 100% responsibility for quality of guests’ experience. Welcome and greet guests within one minute, make all our guests feel special. Inform guests of specials and menu changes. Make specific recommendations you genuinely feel your guests will enjoy. Check identification of guests to verify age requirements for purchase of alcohol. Answer questions about our food, beverages and other restaurant functions and services. Take food and beverage orders from guests, enter orders in POS before taking items to the table. Communicate customer needs and requests effectively to HOH. Garnish bar drinks as appropriate, properly open and pour wine tableside. Deliver food and beverages from kitchen and bar to guests in a timely matter. Pre-bus tables between each course. Perform side work during each shift as required by service station assignment. Complete opening and closing checklists. Maintain clean and stocked service and dining areas. Monitor & observe guests dining experience to ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Provide proactive beverage refills. Prepare final bill, present check to guest, accept payment, and process through the POS system. Return change to the guest quickly. Be ready and willing to assist fellow servers before they ask. Thank the guests for their visit and invite them to return. Attends all scheduled employee meetings and brings suggestions for improvement. Notify the manager-on-duty any time a guest is not 100% satisfied with their experience. Prepares dining room/section for service (sets tables, condiments, candles, silverware, sanitizes tables-chairs-floors, etc.) Assists guests with selections of food & beverage, makes suggestions, describes chef’s specials/chalkboards, identifies appropriate beverage parings, and answers food preparation questions. Provides a unique and special experience to each guest, every time. Anticipates guests needs (don’t make them ask for a refill!) Manicures table throughout the entire guest experience (remove all unnecessary items as needed). Stay updated on current menu choices, specials & menu deviations. Maintains accurate timing of meal progression.

Requirements

Be 19 years of age.
TIPS Certified
Ability to communicate and understand the predominant language(s) of our guests.
Must be able to work unsupervised.
Must be available to work between the hours of 10:00 am to 1:00 am.
Must have the ability to handle money and operate a point-of-sale system.
Must be able to stand and work for up to 4 hours at a time.
Must be able to perform repetitive motion work without the assistance of restraints, braces or other incumbrances that limit range of motion or physical activity.
Must be able to lift, move and shelve products and materials weighing up to 50 lbs.
Must be able to work in temperatures exceeding 85 for extended periods of time.
Be willing to follow direction and ask questions for clarification if needed.
Be able to work in a fast-paced restaurant environment.
Must possess qualities like adaptability, planning, problem solving, teamwork and multi-tasking.
Must have above average drink knowledge of spirits, wine & beer and how to prepare cocktails from line-build to garnish.
Is self-motivated, reliable, and able to work a flexible schedule.
Must be available Monday-Thursday evenings.

Nice To Haves

A positive, upbeat attitude that cascades to your team and our customers.
A reliable, can-do attitude and an unmatched work ethic.
Excellent communication skills and attention to detail.

Responsibilities

Interact with guests to ensure a great dining experience.
Serve guests in a friendly and efficient manner.
Be attentive to guests' needs, making them feel welcome, comfortable, important, and relaxed.
Assume 100% responsibility for the quality of guests' experience.
Welcome and greet guests within one minute.
Inform guests of specials and menu changes.
Make specific menu recommendations.
Check identification for alcohol purchases.
Answer questions about food, beverages, and restaurant functions.
Take food and beverage orders and enter them into the POS system.
Communicate customer needs and requests to the kitchen.
Garnish bar drinks and pour wine tableside.
Deliver food and beverages to guests in a timely manner.
Pre-bus tables between courses.
Perform side work and complete opening/closing checklists.
Maintain clean and stocked service and dining areas.
Monitor guest dining experience and respond to requests.
Provide proactive beverage refills.
Prepare final bill, accept payment, and process through the POS system.
Assist fellow servers.
Thank guests for their visit and invite them to return.
Attend employee meetings and provide suggestions for improvement.
Notify management if a guest is not satisfied.
Prepare dining room/section for service.
Assist guests with food and beverage selections.
Provide a unique and special experience to each guest.
Anticipate guest needs.
Manicure tables throughout the guest experience.
Stay updated on menu choices, specials, and deviations.
Maintain accurate timing of meal progression.