Server

Smoky Mountain Resorts • Pigeon Forge, TN

5d • Onsite

About The Position

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community. Your fun, reliable, and energetic personality will help create a magical dining experience for our resort guests. Provide high-quality service while guests enjoy one of our unique dining experiences at our breakfast restaurant 'Granny Clucket's', giving our guest a "Good Cluckin' Morning". Take orders, deliver food, and answer guests’ questions with a friendly smile!

Requirements

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.
• High school diploma preferred.
• Serving or food handling experience preferred.
• Strong attention to detail.
• Outgoing and have excellent people skills.
• Ability to work efficiently with others.
• Flexible and adaptable.
• Reliable communication and poise.
• Ability to work as a team.
• Ability to deal with a diversified workforce.
• Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus.
• The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel.
• The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently.
• The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch.
• The employee must occasionally lift and move up to 50 pounds daily on their own.
• Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.
• Some work will be performed indoors and/or in an indoor office environment.
• Stand and walk for the majority of the day.
• This position requires continuous ability to remember information.

Nice To Haves

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.
• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, training others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.

Responsibilities

• Serve guests by providing menu guidance, ordering service, food delivery, and clean-up.
• Follow all set restaurant policies, in compliance with FDA and corporate guidelines.
• Be knowledgeable on property amenities and dining experiences to inform guests.
• Collaborate with other servers and the kitchen staff to create smooth processes.
• Prepare tables and ensure sanitation in dining areas.
• Receive TOSHA certification to handle biohazards in compliance with proper training.
• Interact with guests and ensure they are having a top-notch vacation experience.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Communicate with guests in a friendly and positive manner.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED