Server

Upland Brewing Company•Centennial, CO

13d•Onsite

About The Position

We are seeking a Server to join our team. The Server will interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards. This role requires applying knowledge of beer, wine, spirits, and food to daily service for maximum profitability. The Server will also process payments, maintain tabs, and ensure the cleanliness of their person, the restaurant, and their work area. A key aspect of this role is confidently handling guest relations, including answering questions, making suggestions, and upselling.

Requirements

Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.
Be 18 years of age
Obtain TiPS Certification within 60 days of hire.
Ability to work well under pressure and at a fast pace.
Ability to pass menu and recipe tests with reasonable amount of preparation time.
Have the ability to operate a cash register and POS System.
Proven experience working as a server or similar role.

Nice To Haves

Consistently detail oriented
Strong organization skills
Ability to recognize personal shortcomings
Excellent verbal and writing skills
Ability to listen and understand intents and goals
Ability to think creatively and with innovation
Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants.
Positive attitude
Highly organized and efficient multi-tasker
Relentless problem-solving skills
Will never claim the work of others as their own
We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
Ability to anticipate
Understanding the difference between causation and correlation.
We are all broom pushers. Every member of our team is willing to work and support at all levels.

Responsibilities

Prepare non-alcohol beverages for guests, consistently refill drinks and check on guests while practicing full hand in and full hands out.
Assess guest needs and preferences and make appropriate recommendations.
Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth.
Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
Practice good time management skills with the guest experience in mind.
Build rapport with regular guests to create a positive atmosphere.
Work efficiently and restock/replenish inventory and supplies throughout and after the shift.
Comply with applicable laws and regulations in daily service.
Check guests’ identification whenever mandated by law or company policy and confirm it meets legal requirements.
Follow all policies, procedures, and best practices as outlined in TiPS Program.
Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications.
Welcome and seat guests, answer the phone, and take take-out orders/delivery orders.
Utilize lists for reservations, call-ahead, and wait lists whenever business requires.
Collaborate with the kitchen and bar staff for prompt and correct delivery of orders.
Keep checks and tabs organized. Use seat numbers throughout the meal. Split checks whenever requested. Collect payment for every check you start.
Set tables and rearrange the dining area to accommodate larger groups and special events.
Perform any other duties/tasks as assigned.