Server - The Owl's Nest

CoralTree Hospitality•Sunriver, OR

1d•Onsite

About The Position

The Owl's Nest is hiring for a seasonal server! The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. They will assist with maintaining the AAA Four Diamond standards. The Server will always conduct themselves in a manner which supports the guiding principles of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High School diploma required
Prior office experience preferred
Must be eligible to work in the United States
Must have strong computer knowledge, especially Word, Excel, PowerPoint, Outlook and the internet
Must have a valid drivers license and a satisfactory driving record
Ability to maintain strong levels of business, especially in highly confidential and sensitive interactions
Must be able to effectively multi-task in a fast paced environment
Must have excellent phone skills
Must have strong verbal, written, analytical, presentation and interpersonal skills
Must be highly professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings or weekends

Responsibilities

Adheres to the steps of service using the service standards manual
Takes guests orders using seat numbers and appropriate order taking sheets
Enters orders accurately into POS systems
Familiarizes themselves with all menus including three meal periods, lounge menu, wine and beverage lists
Resets dining room according to meal period and table needs
Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
Follows all proper bookkeeping and cash handling procedures
Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
Serves food and beverages to guests
Informs and promotes guests of daily/nightly special
Checks guests' identification to ensure minimum age requirement for consumption of alcoholic beverages
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Offers creative selling of products to guests
Answers questions and/or makes recommendations on menus items
Cleans tables and/or counters & seats after guests are finished
Explains how various menu items are prepared, describing cooking methods and ingredients
Takes into consideration any special request, dietary issues made by the guest
Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Describes and recommends wine pairings to guests
Brings wine selections to tables with appropriate glasses and pours the wine for guests
Ensures final quality check on food and beverage prior to serving guests
Monitors assigned tables for customer satisfaction, quality and additional service
Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
Accurately reports tips & shift times in the appropriate location at the end of each shift