Server AM - Part Time

Omni Hotels & Resorts•Irving, TX

2d•Onsite

About The Position

The Server is responsible for providing exceptional guest service at Flossie’s by creating a welcoming dining experience through prompt, courteous, and attentive service. This role ensures guests receive personalized care while maintaining the highest standards of hospitality and professionalism.

Requirements

Minimum one (1) year of serving experience required; high-volume restaurant experience preferred.
Current Food Handler and TABC certifications required or must be obtained upon hire.
Ability to accurately and efficiently operate the MICROS POS system.
Strong verbal and written communication skills in English.
Excellent guest service and interpersonal skills.
Ability to remain calm, professional, and service-focused in a fast-paced environment.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to work effectively as part of a team and build positive relationships with guests and coworkers.

Nice To Haves

Knowledge of wine, beer, spirits, and specialty cocktails preferred.
Previous cash-handling and point-of-sale experience preferred.

Responsibilities

Maintain complete knowledge of Flossie’s menus, daily specials, beverages, and restaurant offerings.
Greet guests warmly with a friendly smile and genuine hospitality.
Guide guests through menu selections, answer questions, and provide food and beverage recommendations.
Accurately take and enter guest orders into the MICROS system.
Communicate guest requests, dietary restrictions, allergies, and special instructions to the culinary team.
Monitor guest satisfaction throughout the dining experience and promptly address concerns.
Deliver food and beverages efficiently and in accordance with service standards.
Present accurate guest checks and process payments in accordance with cash-handling procedures.
Maintain cleanliness and organization of assigned stations, service areas, and dining room throughout the shift.
Complete all opening, running side work, and closing duties as assigned.
Set, clear, and reset tables to Flossie’s standards, including polishing glassware and maintaining presentation standards.
Follow Omni Moments of Service Standards to ensure a memorable guest experience.
Use guest names whenever possible to personalize service.
Monitor alcohol consumption and comply with all TABC regulations to protect guests and the hotel from liability.
Work collaboratively with team members to ensure seamless restaurant operations.
Perform additional duties as assigned by management.