Server

Onvo•White Haven, PA

7d•Onsite

About The Position

The Server at IHOP will provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables. Develop and maintain professional functional working relations with IHOP Team Members and guests. Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience. Communicate guest food orders and service requests in an accurate and timely manner. Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return. Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge. Comply with SOP methods in regard to guest checks and maintaining cash control. Stock and rotate all needed supplies in the service areas and dining room. Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP. Maintain a waiting list as necessary. Perform all cleaning duties according to posted cleaning charts. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Onvo uniform and appearance standards. Perform other duties as assigned.

Requirements

Physically capable of standing for long hours.

Nice To Haves

Background in customer service and hospitality
Go-getter attitude

Responsibilities

Provide prompt, efficient, courteous service to all guests, including greeting, seating, taking and serving orders, clearing dishes, and resetting tables.
Develop and maintain professional functional working relations with IHOP Team Members and guests.
Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience.
Communicate guest food orders and service requests in an accurate and timely manner.
Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service areas and dining room.
Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
Maintain a waiting list as necessary.
Perform all cleaning duties according to posted cleaning charts.
Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
Comply with IHOP and Onvo uniform and appearance standards.
Perform other duties as assigned.
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner.
Maintains a high standard of cleanliness.
Perform cleaning duties according to posted cleaning charts.
Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk.
Complies with all company safety policies, procedures and instructions.