Server

City Winery Atlanta•Atlanta, GA

8d•Onsite

About The Position

City Winery is seeking Servers to deliver consistently exceptional guest experiences. This role involves taking orders, serving food and beverages, handling transactions, assisting guests with inquiries, and anticipating their needs to ensure a memorable dining and entertainment experience. City Winery offers a unique environment combining a functioning winery with intimate concerts, food & wine classes, private events, and fine dining, catering to sophisticated clientele passionate about wine, music, and culinary arts.

Requirements

2+ years’ experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience.
Strong work ethic, team player, and exceptional guest service skills.
Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.
Aptitude to resolve problems.
Ability to execute professional guest service experience.
Ability to navigate venue conditions, including tight spaces, dark rooms, and loud environments.
Ability to handle all guests with composure and hospitality.
Polished presentation.
Ability to work both independently and in a team environment.
Must be fluently literate in English, including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
Ability to perform physical requirements of the role including standing/walking for the entirety of the shift, bending, pulling, pushing, using stairs, lifting, and carrying up to 50 lbs.

Responsibilities

Provide a positive guest experience, including greeting, conversing with, and thanking departing guests.
Interact with guests, take orders, serve food and beverages, handle transactions, and support overall guest service needs from beginning to end.
Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote the brand.
Check tables throughout service times for guest satisfaction and resolve guest complaints.
Adhere to Steps of Service and maintain brand standards every shift.
Maintain a clean, neat, and well-groomed appearance.
Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area, including preparation of products and physical activations of dining rooms.
Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, and storage areas.
Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
Handle payment transactions and maintain accurate cash drawer.
Adhere to and abide by cash handling procedures as per Company standards.
Attend training courses, tastings, and meetings as needed.
Maintain knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant.
Maintain menu knowledge, including ingredients, preparation methods, and allergen information, and communicate this information tableside to guests.
Follow all company policies, procedures, and guidelines, including being ready to work at scheduled shift time, in uniform, with a neat and presentable appearance.
Perform all other reasonably assigned duties.