Server | City Cruises Norfolk

Hornblower•Norfolk, VA

1d•Onsite

About The Position

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. This role involves providing exceptional hospitality, accurately taking and entering orders, maintaining cleanliness and safety, participating in the guest experience, setting up and breaking down dining areas, collecting payments, and providing information to guests. The server must be prepared to begin work on time, maintain appearance standards, and assist with guest greetings. Additional duties may be assigned.

Requirements

High school diploma or equivalent required.
One (1) year experience in high volume restaurant preferred.
Will work for extended periods without sitting.
Required to lift furniture and other heavy items such as dishes up and down stairs.
Must meet minimum state age requirements.
Strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, detailed oriented and meet deadlines.
Handle multiple tasks/projects at one time.
Establish and maintain effective working relationships as required by job responsibility.
Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
Must be able to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Will be required to be available for work nights, weekends and on all major holidays.

Responsibilities

Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
Greet guests and serve food and beverages in a timely fashion.
Accurately take orders and enter them into the point-of-sale system.
Maintain the cleanliness and safety of all common areas and service stations.
Participate in the celebration and entertainment experience of the guest.
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
Accurately collect payment from guests for on-board purchases.
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
Be prepared to begin work at the scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards.
Assist with the warm and efficient greeting and seating of guests when they arrive.
Additional job duties as assigned.