Server

3 Brasseurs Canada•Carling Township, ON

27d•Onsite

About The Position

3 Brasseurs is a growing company that takes its social responsibilities seriously and puts people at the heart of its decisions and strategy. The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my customers to have the best experience possible, in connection with the standards of 3 Brewers. I like to make a difference to them and I make sure they experience a good time from their arrival until their departure. I am an ambassador of the brand and I work with my team so that our customers have a user-friendly experience.

Requirements

Ability to communicate clearly and adapt to interlocutors
Ability to describe beers and dishes accurately
Ability to convey passion and enthusiasm to clients
Commitment to providing the best possible client experience
Directing actions towards client satisfaction
Desire to connect with clients and create a convivial experience
Smiling, courteous, and considerate demeanor
Ensuring clients never miss anything and going the extra mile
Acting as a brand ambassador
Awareness of team strength and value
Paying attention to the team and asking for help when needed
Willingness to help colleagues
Ability to optimize time in an intense environment
Developed sense of priorities and urgency
Organizing tasks effectively
Optimizing journeys by completing multiple tasks
Ensuring excellent customer service
Caring about client satisfaction
Viewing client requests as opportunities for extraordinary experiences
Open-mindedness and flexibility regarding client requests
Promptly proposing satisfying solutions
Seeking help from colleagues or managers when unsure of solutions

Responsibilities

Offer an extraordinary customer experience at all times by applying established standards
Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
Greet customers in a friendly way and learn about their needs
Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
Take orders accurately, transmit them to the kitchen and ensure their follow-up
Ensuring the flawless presentation of dishes and their accuracy and serving them according to established standards
Set tables according to established standards and ensure cleanliness before, during and after the service.
Promote programs, promotions, and the loyalty card
Advise customers in their choices in case of hesitation and offer them beer samples as needed
Validate the distribution of invoices and make payments according to established standards
Ensure the cleanliness of the workspaces and the restaurant
Be visible and available to customers at all times
Be a team player supporting his colleagues when needed