Server

Original Roadhouse Grill•Springfield, OR

29d•Onsite

About The Position

The Server is the primary provider of service to guests seated in their station during the meal and the secondary provider of service to guests in adjacent stations as well as all areas of the dining room. The Server processes orders for food and beverage, delivers meals to the guest, checks back with the guests to ensure satisfaction and process payment for meals. The Server is responsible for maintaining a clean, safe and sanitary environment for all guests and for setting up the restaurant to meet the needs of the guests. The Server consistently practices all guest acknowledgment requirements.

Requirements

Must be well groomed and neatly dressed in a clean uniform.
Engage in standing for up to an eight-hour shift.
Engage in walking for up to an eight-hour shift.
Engage in carrying for up to an eight-hour shift.
Engage in lifting for up to an eight-hour shift.
Engage in reaching for up to an eight-hour shift.
Engage in cleaning for up to an eight-hour shift.
Deliver food and beverage to guests weighing up to twenty pounds.
Carry soiled plates and glassware weighing up to 10 pounds.
Retrieve supplies weighing up to 10 pounds from storage shelves.
Lift glass racks weighing up to thirty pounds.
Walk in and out of the kitchen resulting in exposure to heat and humidity.
Work on the patio and be exposed to varying weather conditions.
Work with cleaning chemicals.
Engage in extensive verbal interaction with guests and employees.
Work well with limited supervision.

Responsibilities

Prepares the restaurant and their station for guests.
Greets seated guests.
Answers questions and makes suggestions regarding food and beverage orders.
Writes down the order as the guests order.
Processes orders through the POS terminal.
Prepares side items and completes soup and salad orders.
Delivers drinks from the service bar and food from the kitchen.
Assists in running food orders to guests in other server’s stations.
Responds to guest requests and anticipates guest needs throughout the meal.
Responds professionally to guest comments, complaints and questions.
Keeps tables clear of soiled plates, trash and empty glasses.
Presents the guest check and processes payment.
Offers a parting comment to departing guests.
Assists all dining room guests by clearing tableware, re-filling beverages and responding to guest requests.
Verbally acknowledges all guests encountered in restaurant.
Abides by all applicable laws regarding the sale and service of alcoholic beverages.
Follows all health, safety, sanitation and security standards.
Performs other duties as assigned by the supervisor.