Server - Ocean Terrace

Marriott•Half Moon Bay, CA

20h

About The Position

Serve food courses and alcoholic beverages to guests, set tables according to event type and service standards, and answer questions about menu selections. Communicate with the kitchen regarding menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, and special requests. Record orders in the MICROS system, check in with guests during service, maintain clean work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company, safety, and security policies; report accidents, injuries, or unsafe conditions; and complete required safety training and certifications. Maintain a clean, professional appearance and uniform, protect confidential information and company assets, welcome and assist guests according to company standards, and communicate professionally. Build positive working relationships, support team goals, respond appropriately to coworkers’ concerns, and meet quality standards. Perform other reasonable duties as requested by Supervisors. The role requires reading and visually verifying information; standing, sitting, or walking for extended periods or an entire shift; handling objects up to 25 pounds without assistance and over 50 pounds with assistance; using fine motor skills and hand-eye coordination; moving across uneven or slippery surfaces and stairs or ramps; and reaching, bending, twisting, pulling, and stooping. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer and considers qualified applicants with criminal histories consistent with applicable law.

Requirements

At least 1 year of related work experience (preferred qualification).
High school diploma or G.E.D. equivalent (preferred qualification).
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying size and weight.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
Ability to read and visually verify information in a variety of formats, including small print.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to event type and service standards.
Answer questions about menu selections.
Communicate with the kitchen about menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, and special requests.
Record transactions in the MICROS system at the time of order.
Check with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, and glassware throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present an accurate check and process guest payments.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance, protect confidential information and company assets, and welcome and assist guests according to company standards.
Communicate professionally, develop positive working relationships, support team goals, and respond appropriately to coworkers’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.