Server- Der Biergarten
About The Position
A server takes orders and delivers food and beverages, ensuring food quality and an excellent overall guest experience. The role is responsible for billing and payment processing. It reports to the Assistant Manager. Servers prepare tables and perform light food preparation, greet and educate guests about menu items, communicate daily specials, and check food and beverages for quality and presentation before serving. They serve food and drinks, prepare specialty dishes tableside when required, verify identification for alcoholic beverage purchases, provide wine recommendations, and serve wine using appropriate glasses and techniques. Servers also process payments, clear and clean tables according to sanitation standards, and complete side duties such as polishing silverware, setting up the restaurant, and replenishing condiments.
Requirements
- Practical knowledge of industry customer-service standards and the ability to assess and meet guests’ needs.
- Ability to communicate clearly and professionally with guests, vendors, coworkers, and management; understand instructions and written company memorandums; and ask for direction when needed.
- Ability to adapt to different guest and coworker personalities while maintaining focus and supporting a team-oriented work environment.
- Understanding of products, services, and customer needs; ability to learn current sales methods and meet sales goals.
- Ability to perform physical activities requiring moderate strength, including climbing, lifting, balancing, walking, and handling materials.
- Ability to stand for long periods and carry trays containing multiple dishes and drinks.
- Ability to identify problems and resolve them appropriately using judgment, tact, initiative, and company policy and procedure.
- Logic and reasoning skills to identify solutions and alternatives.
- General accounting and mathematical skills, or the ability to learn them quickly.
- Ability to operate mechanical devices such as cash registers, mixers, and hot beverage makers.
- Excellent spoken and written English, including spelling and grammar.
- Ability to work overtime when needed and assist with others’ workload.
Responsibilities
- Prepare tables for meals, including setting up linens, silverware, and glassware.
- Perform light food preparation, including bread and salad preparation, appetizers, and dessert presentation.
- Greet guests professionally and explain food and beverage menus, preparation methods, ingredients, and cooking methods.
- Inform customers of daily specials.
- Check food and beverages for quality and presentation before serving.
- Serve food and beverages to guests.
- Prepare and serve specialty dishes tableside as required.
- Check identification to confirm guests meet minimum age requirements for alcoholic beverages.
- Provide wine recommendations and serve wine with appropriate glasses using proper corkage and pouring techniques.
- Receive guest payments and process transactions.
- Clear and clean tables promptly according to sanitation standards.
- Complete side duties, including polishing silverware, restaurant setup, and filling condiments.
- Assess, anticipate, and respond promptly to guest needs while maintaining a positive dining experience.
- Communicate professionally with guests, vendors, coworkers, and management.
- Meet sales goals and use sales techniques appropriate to customer needs.
- Recognize and resolve problems using sound judgment, tact, initiative, and company policies and procedures.
- Verify information by compiling, coding, and calculating data.
- Operate cash registers, mixers, and hot beverage makers correctly.
- Work overtime when needed and assist with others’ workloads.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
