Server

Margaritaville Chicago•Chicago, IL

39d•Onsite

About The Position

Responsible for excellence in guest satisfaction; serves food and/or beverages to the guests according to established standards and keeps dining area clean at all times by performing the following duties: Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques. Takes orders and delivers food and beverage in a timely manner. Ensures guests receive immediate, friendly, and personalized service to build their intent to return. Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment. Maintains positive guest satisfaction by exceeding service expectations. Handles guest complaints or directs them to a manager. Operates point-of-sale system with high level of efficiency and handles large amounts of currency. Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures. Sets up and breaks down equipment and supplies. Ensures floors are clean of debris at all times. Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plateware/silverware/etc. Writes down all orders and inputs them into the point-of-sale system accurately. Scrapes, racks, and stacks glassware/plateware/silverware properly in dishwashing area. Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates. Assists management in training new Staff Members within their department when applicable. Completes all opening, running, and closing duties as assigned. Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans. When necessary, will occasionally assist host person with greeting and seating guests. Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition. Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns. Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency. Adheres to responsible alcohol service established by company policy. Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management. Adheres to all company policies and procedures as established in the Staff Member Handbook.

Requirements

One to two years experience working as a food & beverage server in a high-volume restaurant; or equivalent combination of education and experience.
Good written and verbal communication skills.
Ability to interact professionally with other departments and outside contacts.
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Good judgment and decision-making abilities.
Eighteen years of age or older.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
Ability to express or exchange ideas or instructions by the spoken word.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

High school degree or GED preferred.

Responsibilities

Serve food and/or beverages to guests according to established standards.
Keep dining area clean at all times.
Possess full knowledge of food and beverage products and utilize suggestive selling techniques.
Take orders and deliver food and beverage in a timely manner.
Ensure guests receive immediate, friendly, and personalized service.
Guide guests through menus, answer questions thoroughly, and provide specific item suggestions.
Maintain positive guest satisfaction by exceeding service expectations.
Handle guest complaints or direct them to a manager.
Operate point-of-sale system efficiently and handle currency.
Practice proper cash handling procedures.
Set up and break down equipment and supplies.
Ensure floors are clean of debris.
Organize and clean service stations and pre-bus tables.
Write down all orders and input them into the point-of-sale system accurately.
Scrape, rack, and stack glassware/plateware/silverware properly.
Act as a final check on the quality of food and beverage items before serving.
Assist management in training new Staff Members.
Complete all opening, running, and closing duties.
Deliver food and beverage items with a sense of urgency.
Assist host person with greeting and seating guests when necessary.
Maintain knowledge of company products and happenings.
Notify manager/supervisor of low inventory and recommend new inventory.
Perform other duties and tasks as assigned.
Adhere to responsible alcohol service policies.
Understand and utilize all safety and sanitation practices.
Adhere to all company policies and procedures.