Part-time Server (5-month contract)- Grand River Casino

Great Canadian Entertainment•Elora, ON

6h•Onsite

About The Position

Under the direct supervision of Operations, this position is responsible for serving guests at a counter, in a restaurant, casino floor, or in a bar. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Requirements

High School Diploma
Minimum 1 year serving experience
Effective and service-oriented communication
POS experience
Valid Smart Serve Certification
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely,

Responsibilities

Greets guests by name wherever possible
Escorts guests to a table when applicable; presents menus; informs guests of daily specials
Explains how various menu items or beverages are prepared
Takes the guest orders; makes recommendations
Serves the guests; checks to ensure satisfaction
Prepares food and beverages if applicable
Resolves guests issues or asks management for assistance
Presents bill upon request; takes payment in the absence of a cashier
Cleans table s or counters; removes dishes; re-stocks where applicable
Performs opening or closing duties as required
Counts cash float at end of shift when applicable
Covers other servers' sections when required
Exercises good judgment when serving alcoholic beverages
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed