Server

Sage Hospitality • Napa, CA

16d • $17 - $17 • Onsite

About The Position

Sage Hospitality Group is looking for a seasonal Server to join the team at the Napa Valley Marriott Hotel & Spa. This role involves providing prompt and courteous food service to restaurant customers, ensuring a positive dining experience. The Napa Valley Marriott Hotel & Spa offers a unique Northern California experience with comfortable accommodations, garden spaces, a resort-style pool, and vibrant dining options like Little Summer and South Yard. The hotel is conveniently located near local wineries and downtown Napa, and features extensive meeting and event spaces. Sage Hospitality Group is committed to enriching lives and empowering employees to make positive impacts, investing in personal and professional growth.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.
• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing - during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment.
• Attends all pre-meal and departmental meetings.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED