Hidden Trails Server

Wilderness Resort•Sevierville, TN

19h•Onsite

About The Position

A server takes guests' food and beverage orders and inputs them into computers for transmittal to kitchen staff. The server is responsible for ensuring superior customer service and assisting wait staff and management with various service tasks, including bussing tables and maintaining overall restaurant cleanliness.

Requirements

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
Ability to print and speak simple sentences.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Good negotiation and listening skills.
Ability to act independently with little supervision.
Efficiently handle multiple duties.
Good understanding of company policies and procedures.
Good attendance and punctual.
Exhibits professionalism.
Exhibits good grooming habits.
Wears the proper uniform.
Works efficiently.
Follows all resort and office policies and standard operating procedures.
Conducts themselves in a professional manner with a positive attitude.
Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms. stoop, kneel, crouch and/or crawl and talk and/or hear.
Occasionally sit.
Regularly lift up to 25 pounds.
Frequently lift up to 50 pounds with assistance.
Close vision, peripheral vision and ability to adjust focus.

Responsibilities

Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from patrons for food or beverages.
Check with customers to ensure they are enjoying their meals and take action to correct any problems.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Prepare checks that itemize and total meal costs and sales taxes.
Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
Answer questions about menu items, making recommendations upon request.
Inform customers of daily specials.
Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Wash hands on a frequent basis to ensure cleanliness of the Food & Beverage operations.
All other duties as assigned by management.