Rock and Brews Server (PT) Carter - Wabeno, WI

Potawatomi Casino | Hotel•Town of Freedom, WI

96d•Onsite

About The Position

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure our guests have a great dining experience? As a Rock & Brews Beverage Server, you will have a genuine passion for guest service, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Requirements

Accurate cash handling experience and good mathematical skills are required.
Must have or be willing to obtain food safety and sanitation certificate.
Ability to uphold complete confidentiality is required.
Must display professionalism when representing PCCH.
Must work well with people; possess excellent customer service skills and sensitivity to diverse cultures.
Must possess strong oral and written communications skills.
Ability to maintain a professional demeanor in stressful situations is necessary.
Must be dependable.

Nice To Haves

High school diploma or equivalent is preferred.
Basic computer experience is preferred.

Responsibilities

Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
Learn the names and personally recognize our regular guests.
Interact with our guests and answer questions about our beverages, food and other restaurant functions and services.
Understand the various beverage and food products, be able to fill and deliver orders, which may include specialty drinks and food items, use the appropriate garnishes and service ware.
Take beverage and occasional food orders from guests and accurately enter orders in our point-of-sale system.
Deliver beverages from kitchen and bar to guests in a timely manner.
Accurately tender the guest’s bill, providing the correct amount of change.
Thank guests for their order and wish them good luck.
Monitor guest for additional beverage service. Ensure guests are satisfied with food/beverage and service. Respond promptly and courteously to any requests.
Clear guest’s area of used service ware as allowed throughout the duration of their gaming experience.
Follow and practice all alcohol beverage policies and regulation.
Monitor alcohol consumption of guests, request cut offs when appropriate for the protection and enjoyment of all guests.
Perform side work at the start and end of each shift as required by service station assignment and established guidelines (i.e. cleaning and stocking).
Accurately maintain a cash bank through correct pricing of products and cash handling, while following cash handling procedures.
Maintain a clean and organized guest self-service area(s) and Team Member work area.
Assist guests and Team Members as needed to ensure the smooth and efficient operation of the beverage operation as directed by the manager or immediate Assistant Shift Manager (ASM).
Is compliant with all local, state and federal regulations and Tribal MICS.
Follow all company and departmental policies and procedures.
Report all equipment problems and maintenance issues to F&B Manager/ASM.
Attend meetings and training sessions as required.
Participates in all other duties as requested by the F&B Director, Manager or ASM.