Server - Upscale Japanese Concept

The 'Quin House•Boston, MA

14d

About The Position

The Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members across ages, industries, and backgrounds to forge meaningful connections, expand lives, and create a community of impact. A reimagined hospitality venture rooted in inclusivity, the club delivers exceptional programming, elevated food and beverage, refined design, best-in-class service, and philanthropic engagement. As we enter our next stage of growth-including the relaunch of The Quin Guest House-business development is central to expanding our reach, diversifying our membership base, and strengthening long-term commercial sustainability. WHO ARE WE LOOKING FOR? The ideal candidate is an upbeat professional who enjoys providing members with a one-of-a-kind hospitality experience. They enjoy being part of a start-up environment and are committed to be a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards. ABOUT THIS ROLE Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment Understands all policies, procedures, standards, specifications, guidelines for The Quin Serves alcohol responsibly within State, Local and Store level laws and guidelines Have a thorough knowledge of menus, ingredients, out of stock items and current specials in all applicable venues Perform opening and closing duties according to established side work checklist thoroughly and with a sense of urgency Works in a clean and organized manner keeping bar and service areas maintained and in impeccable condition during shifts Has working knowledge of the Point of Sale (POS) system and accurately enters all food and beverage orders Have a complete knowledge of standards of service Assists other team members as needed, both with and without the direction of management Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members Re-stocks items and supplies as needed and alerts management of shortages Accurately and promptly prepares and tenders guests' payments. Prepares all close out paperwork accurately and submit to the manager on duty for verification at the end of each shift Communicates health and/or safety concerns/violations immediately to the management Attends all informational meetings Assume 100% responsibility for the quality of services provided Fill in where needed to ensure guest service standards and efficient operations Performs all other related duties as assigned Assist in the investigation of member complaints regarding food quality and service Ability to assist in other related food and beverage outlets if and when required Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

Requirements

Experience in a hotel or restaurant experience preferred
Service oriented style with professional presentations skills
Maintain high standards of personal appearance and grooming
A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
TIPS certified (can be completed during on boarding process)
Excellent oral and written communication skills
Detail oriented, good prioritization and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
High School Diploma or equivalent

Responsibilities

Providing a warm, welcoming greeting to our members and their guests.
Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
Understands all policies, procedures, standards, specifications, guidelines for The Quin
Serves alcohol responsibly within State, Local and Store level laws and guidelines
Have a thorough knowledge of menus, ingredients, out of stock items and current specials in all applicable venues
Perform opening and closing duties according to established side work checklist thoroughly and with a sense of urgency
Works in a clean and organized manner keeping bar and service areas maintained and in impeccable condition during shifts
Has working knowledge of the Point of Sale (POS) system and accurately enters all food and beverage orders
Have a complete knowledge of standards of service
Assists other team members as needed, both with and without the direction of management
Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
Re-stocks items and supplies as needed and alerts management of shortages
Accurately and promptly prepares and tenders guests' payments.
Prepares all close out paperwork accurately and submit to the manager on duty for verification at the end of each shift
Communicates health and/or safety concerns/violations immediately to the management
Attends all informational meetings
Assume 100% responsibility for the quality of services provided
Fill in where needed to ensure guest service standards and efficient operations
Performs all other related duties as assigned
Assist in the investigation of member complaints regarding food quality and service
Ability to assist in other related food and beverage outlets if and when required
Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests