Servers - Violi Oak Brook

DineAmic Hospitality•Oak Brook, IL

11h•Onsite

About The Position

Violi, a Greek taverna-style restaurant located at Oakbrook Mall in Oak Brook, IL, is seeking Servers to deliver exceptional guest experiences in a fast-paced, high-volume, full-service environment. The role requires strong food and beverage knowledge, attention to detail, and a commitment to consistency and teamwork. Servers are expected to execute all steps of service with precision, warmth, and efficiency, while maintaining a clean, organized, and welcoming dining space. Successful candidates will be hospitality-driven professionals who thrive in high-energy settings, communicate effectively, and take pride in creating memorable dining experiences. They will deliver excellent service to promote guest loyalty, collaborate with bartenders and support staff for seamless service, and introduce guests to the restaurant's rewards program.

Requirements

At least 2 years serving experience in a full-service restaurant required (high-volume experience strongly preferred).
Strong knowledge of food and beverage service fundamentals.
Must meet minimum age requirements to serve alcohol per state law (if applicable).
Valid alcohol service certification and food service certification (or ability to obtain within required timeframe).

Responsibilities

Provide attentive, knowledgeable, and personalized service to guests from greeting through farewell, creating memorable dining experiences that build guest loyalty and encourage return visits.
Demonstrate comprehensive knowledge of menu items, including allergens, to curate a memorable experience by making recommendations and confidently guiding guest selections.
Accurately enter orders into the POS system and ensure proper pacing and timing of courses.
Monitor table progress and proactively anticipate guest needs.
Work collaboratively alongside support staff, kitchen, and bar teams to ensure seamless service throughout the dining room.
Deliver food and beverages promptly to the entire dining room while confirming order accuracy and presentation standards.
Encourage guests to join the restaurant’s rewards program and share relevant guest engagement initiatives when appropriate.
Process guest payments accurately and efficiently in accordance with company procedures.
Maintain a clean, organized, and welcoming section throughout service.
Complete opening, running, and closing side work as assigned.
Uphold responsible alcohol service standards in compliance with local and state regulations.
Address guest concerns professionally and escalate issues to management when appropriate.
Follow all company policies, sanitation guidelines, and food safety standards.
Contribute positively to team morale and support fellow team members during high-volume periods.
Servers may be assigned to private dining or special events and are expected to review BEOs and execute event service in accordance with event timelines and company standards.
Additional duties as needed within the scope of the role.